HOW TO SHOP
1. Familiarize yourself with the valid Terms and Conditions.
2. Register. It is necessary to fill in all required fields for the confirmation of your order, communication with you, and for the delivery of the goods by courier to the correct address. If you are ordering goods for a company, also provide company details. If the delivery address and billing details differ from the information already entered, fill in these details as well. If you have previously shopped at
DIVINE Cosmetics, enter your password that you provided in the previous order.
3. Choose the goods.
4. Add them to the cart.
5. Specify the quantities of each item.
6. You can continue shopping, remove items from the cart, or proceed to checkout and create an order.
7. Double-check all the details and confirm the order.
8. Choose the payment method and make the payment.
9. You can also order the goods by email at orders@divinecosmetics.eu
TIPS AND ADVICE
· After completing your order, check the content of the goods in the cart and the quantity of ordered goods by type before submitting.
· Before sending the order, check the accuracy of the delivery address.
· It is important to fill in the contact phone number. If you are not reached at the delivery address, the courier service will contact you for re-delivery.
· Before accepting the package and paying the cash-on-delivery amount, check if the package is not damaged, or unpack the shipment and check its contents. If the goods in the shipment are damaged, make a record with the courier service and do not accept the shipment.
· Defects that are not a manufacturing defect and are discovered after receiving and paying for the shipment will not be recognized as a complaint (mechanical damage, used goods, etc.).
· If the ordered goods do not meet your expectations, fill out the form, and you can return it within 14 days by sending it back to the address for complaints. The goods must be unused and in the original packaging.
· Do not order large quantities of goods that you are not familiar with. It may not meet your requirements, and you will avoid increased costs for returning the goods.
· If you want to verify details about the goods or the status of your order, you can do so by phone or email.
· Our company does not provide advice on the application of our products. In case of need, contact trained personnel.