Business conditions from 25-05-2018.pdf

Domestic business condition 

Prices
All prices quoted on the website are including of VAT. To the prices we charge €3.36 for the supply of goods by SPS (Slovak Parcel Service, s.r.o.) courier. 

For orders above  €9.99 included VAT delivery fee is free.
*For online payment is minimum order €3 including VAT!

Terms of delivery
NOTE: Our products we are sending with SPS (Slovak Parcel Service, s.r.o.) courier only.

Goods are generally dispatched within 24 hours of receipt of a valid order or confirmation of the order. In the event of unforeseen circumstances the delivery time can be slightly prolonged. About this fact we will immediately notify you by phone or email.
Each consignment shall be accompanied by an invoice - tax document which also serves as a warranty card.

Privacy and protection of personal data within the meaning of Act no. 428/2002 Coll. l.
We respect your privacy. Your personal information is confidential and in any case not provided them to third parties (except to the extent necessary to deliver goods), or if we need to contact you and verify some information. Personal data is stored in a secure database with the need for authorized access.
All workers DINO Slovakia, spol. s r.o. who come into contact with your personal data are adequately instructed in the proper data handling.

List of processed personal data
- Billing information: name, address of permanent residence, in the registration of companies also registration number and VAT number
- Details for delivery: name and the recipient's name, delivery address
- Contact:
   1. Phone number: for the order confirmation, customer communication, delivery of goods by  courier.
   2. Electronic address (email): for the dispatch of the order confirmation and further communication with the customer.

Warranty claims, return of goods
If you are not satisfied with the goods, you can return it without any reason within 14 working days from accept delivery. The goods must be undamaged in their original packaging and with no signs of use. We will refund your money or you can choose another product. On all products what we sell, unless stated otherwise, we provide a statutory warranty period of 24 months. Complaints we handle during business days via email, by phone or in writing. Warranty does not cover defects caused by improper use. Goods must be received to the seller at his place of business, together with written notice glitches, otherwise the claim will be considered invalid. Complaint must be documented proof of payment.

Final provisions
The seller is liable to the buyer for shipment within the agreed delivery period for the price of goods at the time of order for quality packaging goods for proper delivery of goods. Seller shall not be liable to the buyer for late delivery of goods caused by courier (or giving the wrong buyer address), for any non-delivery (the fault of the buyer or courier), for culpable damage to the shipment by courier service (in this case it is necessary to apply the complaint directly with the worker courier service). Sending the electronic order buyer accepts all the provisions of this agreement in force at the date of dispatch of the order and also valid price of the goods ordered on the website.

Address for complaints
DINO Slovakia, spol. s r.o.
Trnavske myto 1
Dom odborov - Istropolis
831 02 Bratislava
Slovakia
mobile: +421 917 641 045
email : objednavky@dinoslovakia.sk

Conditions for foreign trade – export: 
Please, contact Mr. Hudak info@dinoslovakia.sk