PRINCIPLE OF PROTECTION OF PERSONAL DATA
Within the framework of this document, we allow you to familiarize yourself with all important information related to the processing of personal data in the operation of the online store www.divinecosmetics.eu
The operator of the online store www.divinecosmetics.eu and at the same time the administrator and processor of personal data is the company
DINO Slovakia, spol. s r.o.
Kamenice 5308/15
902 01 Pezinok
ID: 36216291
VAT number: 2020049053
VAT ID number: SK2020049053
on to the store. registry of the MS of the Bratislava III court
Department: Sro, Insert number: 147577/B
(hereinafter referred to as "DINO Slovakia").
Below you will find answers to the following questions in particular.
• Who can you contact regarding the processing of personal data?
• For what purpose does DINO Slovakia process personal data?
• What personal data does DINO Slovakia process and what authorization does it have?
• Where does DINO Slovakia get personal data from?
• Who else does DINO Slovakia transfer personal data to?
• How do you find out that DINO Slovakia is processing your personal data and what rights can you exercise in the matter of personal data protection?
The company DINO Slovakia takes a responsible approach to the processing of personal data and especially takes care to secure them, all in accordance with generally binding legal regulations.
1. Who can you contact regarding the processing of personal data?
In the first place, you can always contact DINO Slovakia directly, which is the administrator of personal data that it processes in connection with its business, in particular with the operation of the online store www.divinecosmetics.eu
Delivery address: DINO Slovakia, spol. s r.o. , Kamenice 5308/15, 902 01 Pezinok
Email: divine@divinecosmetics.eu
All contact details can be found on the website www.divinecosmetics.eu
2. Does DINO Slovakia have a responsible person?
Yes, DINO Slovakia, spol. s r.o.. appointed the responsible person for the protection of personal data. You can contact the responsible person at divine@divinecosmetics.eu
3. For what purpose does DINO Slovakia process personal data?
3.1 We process personal data for the purpose of providing you with our services.
In order for us to enter into a purchase contract with you, i.e. so that you can shop in our e-shop www.divinecosmetics.eu, we absolutely need to know your identification and contact details. For this purpose, we do not need your consent to process this personal data; the legal reason in this case is the performance of the contract (and possibly taking measures before concluding the contract). We also process your personal data for the needs of further fulfillment resulting from the services provided by us. This is especially the case when goods are returned or claimed.
3.2 We also process personal data for marketing purposes:
In some cases, we need your consent to send business information, e.g. when you participate in a marketing campaign and give your consent to the sending of commercial communications. Another typical example of such processing of personal data is customer registration within the VIP program, when we provide members with various benefits and inform them about interesting promotions and offers. We also process your personal data for the purpose of fulfilling marketing actions, evaluation, termination, delivery of any winnings, etc. Consent is not required for such processing, because the action cannot be fulfilled without processing personal data. Personal data will be processed only for the duration of the marketing campaign.
3.3 Customers to whom we have provided our services, i.e. to whom we have handed over goods on the e-shop www.divinecosmetics.eu, we can send a commercial announcement (e.g. in the form of a newsletter) to their e-mail address or the specified telephone number. We do not need your consent for this, when it is a legitimate Interest of the DINO Slovakia Company. In this way, we will process your personal data for a period of three years. Of course, we don't want to bother anyone if you don't want to. The sending of commercial notifications can be canceled by clicking on the link at the very end.
3.4 In order to improve the quality of our services or in the event of a future dispute, we record telephone calls within our customer center. These recordings are kept for six months and then destroyed. After the same time, we also store online chat communication. In the event that the call is connected to a purchase contract, or if it is a call with a customer who concluded a purchase contract with us, or during the phone call any dispute between the caller and us was resolved, we are entitled to keep the recording of the phone call for a period of time that is justifiable given the situation in the event of a future dispute.
3.5 We are authorized to process your personal data for the purpose of protecting our rights and legitimate interests, typically in the event of any dispute. In this case, we do not need your consent to process personal data.
3.6 The processing of some personal data is directly imposed on us by law, e.g. we are obliged to keep tax documents for the period specified by law.
3.7 We also process the so-called Cookies, which are short text files generated by the web server and stored on the computer through the browser. There are two types. First of all, these cookies are necessary to ensure the functioning and analysis of the website (transmission of electronic communication via an electronic communication network, it is not possible to disagree with the use of these cookies). Furthermore, these are cookies that evaluate some personal aspects related to a specific natural person. The processing time in this case is three years. For the purposes of re-marketing, cookies are transferred to other processors, with an expiration period of a maximum of 540 days. If consent to advertising cookies is withdrawn, it is technically not possible to immediately remove cookies that have already been transferred to the processor. Cookies are automatically deleted by the processor after the expiry period. An immediate solution to prevent remarketing activities by the processor is to delete cookies from the browser.
4. What personal data does DINO Slovakia process and what authorization does it have?
We process only essential basic data, namely identification data (name and surname, IP address, address of residence or headquarters, possibly also delivery address, ID number, VAT number) and contact data, i.e. Your e-mail and your phone number. Furthermore, we process data about your purchase or the services provided, including any communication, especially if it concerns a complaint, return of goods or exercise of your rights.
5. What authorization do we have to process your personal data?
We always process personal data based on one of the legal reasons for each processing purpose.
5.1 In most cases, the processing of personal data is necessary for the conclusion and performance of the contract. In this case, we do not need your consent for processing.
5.2 In some cases, we process personal data on the basis of our legitimate interest. This is, for example, the sending of commercial notices or in cases where DINO Slovakia asserts a claim or protects its rights and legitimate interests.
5.3 Another legal reason for processing personal data is a legal obligation imposed on us by generally binding legal regulations.
5.4 In some cases, the processing of personal data is based on your consent, so that we can provide various benefits to our registered customers, or for the needs of evaluating the quality of our services.
6. Who else does DINO Slovakia transfer personal data to?
DINO Slovakia carefully considers and assesses whether the transfer of personal data to another recipient is necessary, and especially whether the possible recipient is able to ensure adequate protection of transferred personal data. The transfer of personal data takes place exclusively on the basis of a written contract on the processing of personal data.
DINO Slovakia transfers personal data to:
6.1 payment service providers and payment processors for the purpose of securing the transfer of funds;
6.2 service, postal and transport service providers;
6.3 some personal data may be transferred to the relevant public authority upon request. The persons to whom the data is transferred are not authorized to process this data for another purpose or to pass it on to any other person without the consent or instruction of DINO Slovakia, unless they have a legal reason to do so.
7. Do we transfer your data to another country outside the European Union?
We do not provide your personal data to a country outside the European Union (respectively outside the EEA states, i.e. the European Economic Area), in which a sufficient standard of personal data protection would not be ensured. We have no intention of transferring personal data outside the borders of the European Union.
8. Are you interested in what personal data we process about you?
In this case, you can contact us at any time with a request for notification of details about the processing of personal data and we will provide you with detailed information free of charge, or we will provide you with a copy of the processed data. This is your right to access personal data. However, we must warn you that in the case of repeated or unfounded requests, we are entitled to demand payment of the costs associated with the provision of information or to deny the provision of information.
9. In what other matters can you contact us?
9.1 You have the right to correct personal data, i.e. you can contact DINO Slovakia with a request for correction if the data that DINO Slovakia keeps about you is inaccurate, incomplete, or out of date.
9.2 You have the right to delete personal data, i.e. you can contact DINO Slovakia with a request that your personal data processed by DINO Slovakia be deleted. In order for the data to be deleted, it must be one of the following cases:
a/ the data is not necessary for the purpose for which it was processed,
b/ if you revoked your consent to data processing,
c/ data illegally processed,
d/ data must be deleted to fulfill a legal obligation,
e/ the data were collected in connection with the offer of information society services.
9.3 You have the right to restrict the processing of personal data, i.e. you can contact DINO Slovakia to limit the processing of your personal data. In order for data processing to be restricted, one of the following cases must apply:
a/ or deny the accuracy of your personal data, or
b/ the data processing is illegal, but you refuse to delete such personal data, or
c/ you will request the processing of personal data for the purposes of asserting your claims, although the purpose for which DINO Slovakia processed the data has already been fulfilled, or
d/ you have raised an objection against the processing and it has not yet been verified whether the legitimate interest of DINO Slovakia prevails over your legitimate interests.
9.4 You have the right to transfer personal data, i.e. you can contact DINO Slovakia to have your personal data provided to you in a structured, commonly used and machine-readable format, or to have these data directly transferred to another administrator. Data can be transferred only if the processing is based on a concluded contract or on your consent and at the same time it is an automated processing.
9.5 You can withdraw your consent to the processing of personal data at any time.
9.6 If you exercise any of the rights related to personal data, DINO Slovakia has the right to request proof of your identity. The request for access to personal data must be sent from the applicant's e-mail address. If the request is submitted in a different form or from a different e-mail address, DINO Slovakia has the right to request additional verification in the form of a reply to the verification e-mail. If the applicant does not prove his identity within 14 days of sending the verification e-mail, his request to exercise his rights will not be accepted. In justified cases, DINO Slovakia reserves the right to request a more accurate verification of the identity of the data subject, e.g. through an officially verified signature or through a data box (such a situation may arise in the event that the company DINO Slovakia reasonably believes that access to personal data is not requested by the data subject and it could thus be a case of leakage of personal data).
10. When is it possible to object to the processing of personal data?
You have the right to object in particular in the following cases:
(a) You can object to the processing of personal data carried out by DINO Slovakia on the basis of its legitimate interest. In such a case, your personal data will not be further processed, unless DINO Slovakia proves to you that its legitimate interest takes precedence over your interests,
(b) You may object to the processing of personal data, in the event that we process your personal data for direct marketing purposes. In that case, your personal data will no longer be processed.
11. How long will we process your personal data?
The period of processing of personal data is indicated for the specific purposes of processing in this document. The period for which we will process your personal data is further determined by our obligations arising from the contract we concluded with you and other obligations imposed on us by law, e.g. the obligation to archive documents established by law. In some cases, the period of personal data processing depends on the duration of your consent to the processing. In any case, we dispose of data that are not necessary to fulfill the given purpose or for which we have no legal basis for processing.
12. How can you proceed if you believe that DINO Slovakia is illegally processing your personal data?
You have the right to file a complaint with the supervisory authority, which is the Office for Personal Data Protection.
If any of your questions were not answered above, you can contact us at the above contacts.
You can download the privacy policy HERE